Your tasks
- Provide expert support to international users, troubleshooting and resolving complex Salesforce Service Cloud issues.
- Act as the primary contact for user inquiries, system errors, and escalated support tickets.
- Collaborate with development teams on data maintenance, system updates, and feature deployments:
- Configure and optimize flows, fields, page layouts, record types, custom settings, dashboards, and reports.
- Support the implementation, testing, and rollout of new features, integrations, and enhancements.
- Ensure high data quality through imports/exports, deduplication, and data management best practices.
- Manage user accounts, permissions, roles, and profiles.
- Document processes, solutions, and best practices for end-users and IT colleagues.
- Monitor system performance, identify issues, and recommend proactive improvements.
- Train and support customer service staff on new functionalities and best practices.
- Stay up to date with Salesforce updates, releases, and industry best practices to maximize system effectiveness and compliance.
Requirements
Required:
- Strong Salesforce product knowledge and at least over 1 year of hands-on Salesforce Administration experience with Sales or Service Cloud
- Strong communication and collaboration skills
- Proactive, solution-oriented mindset with a commitment to continuous learning and professional growth
Desirable:
- Experience with git workflows and metadata files
- Certified Salesforce Administrator or additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)
What we offer
- Ticket for free public transportation in Krakow
- Subsidised lunch meals delivered to the office
- Health benefits such as health care fully paid by ALDI, reimbursement for corrective glasses or a sports card for several fitness activities
- Competitive salary according to your competencies and additional vacation bonus
- Flexible working time within a hybrid working model
- Inspiring and open-minded working atmosphere with “come as you are” culture
- Modern and well equipped office near the old town of Kraków
- Secure job in an international working environment with long-term prospects
Please submit your application documents in English, as we will work together a lot in English.
Contact
ALDI Technology Support Sp. z o.o.
Ulica Fabryczna 1
31-553 Krakow
About the company
The ALDI Tech Hub is part of the ALDI Nord Group of Companies – one of the leading international retail enterprises with 5,600 stores and 86, 000 employees in 9 countries. With a tradition stretching back over 100 years, ALDI stands for the invention of discount retailing. Our mission is to provide people everywhere and at all times with what they need for their daily lives: high-quality products at the lowest possible price – simply and swiftly. This also includes making shopping as easy as possible. We ensure this not only in our stores, but just as much behind the scenes: In addition to powerful IT infrastructures for our stores, warehouses and offices, we are working on innovative technologies that will make shopping even easier in the future. The ALDI Tech Hub is an important part of fulfilling this mission.
